Your key focus will be to inspire, empower and challenge Approved Intermediaries, Debt Advisors and Case Officers to provide an excellent debt service to partner churches and clients, ensuring that individual metrics and overall service level agreements are maintained. You will collaborate with the Area Partnership Managers, Church and Client Support and Service Quality and Operational Insight to solve challenges, implement impactful change, and create connections between team members. You will work closely with other Regional Team Managers and the Senior Regional Delivery Manager within your Hub to allocate resources effectively. By fostering a culture of holistic client support, you’ll empower your team to support debt coaches and see clients supported through financial crisis.

Reports to: Senior Hub Delivery Manager or Senior Head of Services

Direct Reports: 12-13 Debt Advisors & Case Officer reports per FTE. This will be adjusted for part time hours.

Please note this is a full time hybrid role, with 40-60 percent of hours worked at our Bradford Support Hub. Please see the attached Job Profile for a full list of responsibilities.