The primary role of a business analyst is to translate business requirements into actionable plans for implementation, typically by a technical team, or alternatively through process improvement. This involves collaborating with Product Owners, stakeholders, and users to clarify requirements, facilitate design, improve processes, and create reference documentation for technical teams. This documentation aids in the development of products and enhances overall process efficiency. Additionally, there may be occasions where it is necessary to evaluate technical products, tools, and processes in relation to business needs. This evaluation helps teams effectively adopt new technologies and streamline processes in a timely manner.

Passion:

We are dedicated to developing insights that shift conversations, implementing strategies that transform clients’ lives, and delivering ideas that shape the future of CAP. We pride ourselves on being innovative, effective, and strategic.

Responsibilities

• To work and assist teams in capturing and defining requirements using techniques like user stories and use cases.
• To create wireframes and mockups to facilitate iterative discussions
• To facilitate detailed designs in conjunction with technical teams
• To align designs to organisational and architectural best practice
• To facilitate test approaches and test script creation
• To support the creation of train the trainer and training materials
• To ensure knowledge is shared across the wider agility department.
• Stay up to date with developments in business analysis best practice.
• To escalate any project hold ups or major risks as appropriate
• To actively participate in technical strategy and process improvement discussions.
• Identify opportunities for automation and the ethical use of AI to streamline repetitive tasks, freeing up Support Hub capacity for strategic initiatives

Measurable outputs:

• Delivery of process improvements that measurably reduce operational costs or administrative burden for Support Hub and local CAP workers, allowing us to increase the number of clients/delegates helped.
• Projects completed to scope and quality within agreed timescales, minimising post-release issues.
• High levels of positive engagement and collaborative solution design with internal partners.
• Successful system deployment is evidenced by positive user feedback and high adoption rates.

Culture

Working at CAP is more than a job; it’s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise ‘spiritual rhythms’ in our week—including dedicated time for morning prayer, worship, and team huddles. We are a ‘joy-filled’ office, which means we celebrate every win, from a client becoming debt-free to a colleague’s personal milestone. We expect our team to be ‘all in’—not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment.