The role will be home based and will require frequent travel between Church in Wales sites in North Wales.

The postholder will be the first point of contact for users, providing friendly, professional, and responsive support to staff, clergy, students, trustees, and volunteers. The role focuses on understanding user needs, resolving common IT issues, and ensuring users feel supported, informed, and confident when using technology.

Working as part of a regional IT support team, the Officer provides both on‑site and remote assistance, ensuring consistent service delivery across North Wales. While the role includes routine IT support activities, its primary emphasis is on customer service, communication, problem ownership, and user experience.

The nature of this role requires some flexibility in terms of working hours and location. Applications from candidates interested in alternative work patterns will be considered; however, business needs may limit the arrangements offered.

Essential

• Customer Service Skills
  • Strong commitment to delivering excellent customer service
  • Ability to communicate clearly and patiently with non technical users
  • Confident telephone and face to face manner
  • Supporting user learning for MS365 applications
• IT Support Experience
  • Experience in a customer facing IT support or service desk role
  • Ability to resolve common IT issues within a Windows and Microsoft 365 environment
  • Confidence using ticketing or case management systems
  • SharePoint Administration
  • Microsoft 365 Administration
  • On Premise Active Directory Administration
  • Understanding Basic Network Principles
  • Build and maintain workstations, upgrade hardware, and install and maintain software.
  • Liaise with third-party providers to manage contracts for telephony, copiers, and secure hardware disposal.
• Organisation and Communication
  • Ability to manage multiple requests and prioritise effectively
  • Good written skills for documenting issues and producing simple guidance
  • Reliable, trustworthy, approachable, and professional
• Personal Attributes
  • Empathy with the mission and values of the Church in Wales
  • Calm and resilient when dealing with challenging situations
  • Commitment to the delivery of Church in Wales IT team objectives
  • Willingness to travel across North Wales and wider Province

Desirable

• Welsh Language
  • Strong commitment to delivering excellent customer service
  • Ability to communicate clearly and patiently with non technical users
  • Confident telephone and face to face manner
• IT Support Experience
  • Experience supporting MacOS
  • Experience using Power Automate and Power Apps
  • Supporting Sage Accounts
• Welsh language skills/the ability to communicate in Welsh

Salary: Grade D – £35,236 – £39,867 per annum

Location: Home Based, North Wales

Contract: Permanent

Reporting to: Director of IT and Programmes

Hours of Work: Full time (34.75 hours per week)

Closing date

7 June 2026 at 5:00pm

Interview date

22 June 2026 in St Asaph Diocesan Office, High Street, LL17 0RD